consumer Website for the Adela Agency
consumer Website for the Adela Agency
The online payment option is currently being revised and is temporarily unavailable!
TO MAKE A PAYMENT, PLEASE USE THE AUTOMATED AGENT BY CLICKING THE BUTTON BELOW OR CALL OUR OFFICE AT 601-583-5450 or 1-800-544-0390.
We apologize for this inconvenience.
Hello! We have designed this site with you, the consumer, in mind. In the section below, you can find answers to the most commonly asked questions. Take your time and check out the YOUR RIGHTS page to find information about the Fair Debt Collection Practices Act (FDCPA), the Consumer Financial Protection Bureau (CFPB) and the individual state laws pertaining to collections.
To make a payment, click on the MAKE A PAYMENT link at the top of this page. Online or Automated assisted payments will be charged a $4.00 fee by the payment processor, PAYSCOUT.
FREE PAYMENT OPTION: You may make a check by telephone payment with no fee if you call the Adela Agency office at 601-583-5450 or 1-800-544-0330. These payments are process through Adela at no charge. Have your bank account number, the routing number of the bank, and be prepared to verify your identity when you call. If you have any questions or experience any difficulty in completing your payment, call our office immediately and we will assist you.
Our office hours are Monday - Friday, 8 a.m. to 5 p.m.CST. You may also reach us at 601-583-5450 or 1-800-544-0390 or use the Contact tab in the menu bar to send us an email!
Thank you for visiting! We look forward to assisting you.
The Adela Agency is a professional debt collection agency located in Hattiesburg, Mississippi. Adela does not "buy" debt. We work for clients such as hospitals, medical clinics, dental clinics, utility companies, municipalities, financial companies, and veterinary clinics. We are an active member of the American Collectors Association International (ACA) and the Gulf States Collectors Association.
When an account is listed with our agency, we will send a communication to inform you that a past due account in your name has been received. This notification is to provide you with critical information about the debt, how to contact our office, and to provide you information about your right to request further information or dispute the balance.
In the event you are being contacted or receiving notices for someone other than yourself, we ask that you contact us immediately so that we may remove the contact information from our system. This sometimes happens when people move without a forwarding address or intentionally use the wrong information when registering or obtaining credit. You will be asked some questions by our agent to verify the error and correct it.
After you have received the first notification of a debt, our agents will call to discuss the debt and determine the best resolution. The agent will ask you to provide the last 4 digits of your social security number or the month and day of your birthday. We do this for your protection. We must verify that we are talking to you before releasing any information about who we are or why we are calling. This makes it appear to many consumers that we are trying to get their information or scam them. This step is required by the Fair Debt Collection Practices Act to protect your information.
Maybe you have received a notice, or a phone call from the Adela Agency and you think the balance isn't correct. We want to hear from you! You can either call our office for immediate assistance or email us with your concerns using the link below. Please indicate how you would like for our office to reply to your inquiry. You have the options of a telephone call by a live agent, or an email sent to
your personal, verified email address.
If you still feel that the balance is incorrect after our investigation, you can request an itemized statement of the charges which will include the dates of service and any payments on the account.
After you have reviewed the information and still have questions or a payment you made is missing, please contact us at 601-583-5450 for further assistance.
If you are like most people, your mailbox is filled daily with a lot of unsolicited mail. For decades, a federal law called the Fair Debt Collection Practices Act required collection agencies to use U.S. Postal service to mail any form of notification to you. New regulations to be set forth by the Consumer Financial Protection Bureau have set standards for email and text communications. If you prefer to receive emails and/or text message notifications, the link below will take you to the permission form we need to establish these types of communications. These notifications may include payment receipts, post dated check payment reminders, payment arrangement reminders, requested follow up information, notification of a new account being listed, and any other communications with you.
Copyright © 2021 Pay Adela - All Rights Reserved. This firm is a debt collector, as defined by 15 U.S.C. SS1692 (a)(6), and this is an attempt to collect a debt. This communication is from a debt collector and any information obtained will be used for that purpose. The materials contained in this website have been prepared and presented for informational purposes and are not to be considered advertising. Any reference or a link to a third party found on our internet site is not an express or implied endorsement by the Adela, Inc as to that third party or the information provided.
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